Setup & Additional Charges/Policies

Set Up Charges: Set up charges vary by product. One color and/or four color process imprint is included with the initial set up charge; see individual product pages for specific information. Please note additional color/side/position run and set up charges as applicable.

Exact Reorder Set Up Charge: Reorder set up charges vary by product. A repeat order must have the exact same artwork as the previous order; imprint colors may vary from order to order. Any change, whether copy or art, will require a new set up charge. The artwork is typically kept on file for two years. If previous artwork is not on file, please submit new art. A new art set up charge will be required.

Copy Change: New set up charges apply. Absolute minimum quantity is required per copy change.

PMS Match: Available at $40.00 (g) per color, per order on most products; see "Decorating and Imprint Details" for full information.

Ink Color Charge: $25.00 (g) per change; ink changes are subject to absolute minimum quantities.

Program/Co-op Orders: Ongoing repeat orders with the same logo/art may be eligible for catalog EQP pricing and no reorder set up charges. Contact customer service for full details; a factory assigned co-op/SP number is required for co-op pricing benefits and must be noted on each order to ensure proper billing.

Over/Under Run Policy: All orders are subject to a 5% over/under run, and will be shipped and invoiced accordingly. For exact quantities, add $20.00 (g) per order.

Assorted Product Colors: See individual product pages for assorted color quantity requirements. Assorted colors are not available on less than catalog minimum or blank products.

Order Changes: Changes to orders in process should be sent to changes@keystoneline.com. Changes made after the order is entered will be charged $5.00 (g) per change. Changes to art after the screen has been made will incur a new setup charge. Shipping changes must be submitted 48 hours in advance of ship date; changes cannot be made the day the order is scheduled to ship.

Distributor Self Promotions: EQP less 25%, 50% off set up fee on all orders of standard catalog quantity. Standard service only. FREE Fast Lane rush service not available.

Blank Product: EQP or Megadeal less 5%; minimum order of $75.00 required. All blank orders returned will be subject to a 15% restocking fee. Blank orders ship unassembled unless otherwise requested. Assembly charges and additional production time may apply.

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