Setup & Additional Charges/Policies

Set Up Charges: Set up charges vary by product. One color and/or four color process imprint is included with the initial set up charge; see individual product pages for specific information. Please note additional color/side/position run and set up charges as applicable.

Exact Reorder Set Up Charge: Reorder set up charges vary by product. A repeat order must have the exact same artwork as the previous order; imprint colors may vary from order to order. Any change, whether copy or art, will require a new set up charge. The artwork is typically kept on file for two years. If previous artwork is not on file, please submit new art. A new art set up charge will be required.

Copy Change: New set up charges apply. Absolute minimum quantity is required per copy change.

PMS Match: Available at $40.00 (g) per color, per order on most products; see "Decorating and Imprint Details" for full information.

Ink Color Charge: $25.00 (g) per change; ink changes are subject to absolute minimum quantities.

Program/Co-op Orders: Ongoing repeat orders with the same logo/art may be eligible for catalog EQP pricing and no reorder set up charges. Contact customer service for full details; a factory assigned co-op/SP number is required for co-op pricing benefits and must be noted on each order to ensure proper billing.

Over/Under Run Policy: CPS/Keystone is committed to fulfilling every order at the quantity your ordered with no overruns. While every effort will be made to deliver the exact quantity, underruns may occur.  Up to a 5% underrun will be considered acceptable; if you require guaranteed exact quantity, please add an exact quantity charge of $25.00 (g).

Assorted Product Colors: See individual product pages for assorted color quantity requirements. Assorted colors are not available on less than catalog minimum or blank products.

Order Changes: Changes to orders in process should be sent to changes@keystoneline.com. Changes made after the order is entered will be charged $5.00 (g) per change. Changes to art after the screen has been made will incur a new setup charge. Shipping changes must be submitted 48 hours in advance of ship date; changes cannot be made the day the order is scheduled to ship.

Distributor Self Promotions: EQP less 25%, 50% off set up fee on all orders of standard catalog quantity. Standard service only. FREE Fast Lane rush service not available.

Blank Product: EQP or Megadeal less 5%; minimum order of $75.00 required. All blank orders returned will be subject to a 15% restocking fee. Blank orders ship unassembled unless otherwise requested. Assembly charges and additional production time may apply.

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